CANCELLATION, REFUND & RETURN POLICY

(Last Updated 1st April, 2025)

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CANCELLATION POLICY –

 At Edify Shaping Lives, we value our clients and strive to provide a seamless experience. However, we understand that circumstances may require you to cancel a service. Below are the terms for cancellations:

1. Service Cancellation Requests

• • Cancellations will be considered only if the request is made within 24 hours of purchasing the service.
  • Cancellation requests will not be entertained if the service has already commenced. This includes:
    • Diet plans that have been shared.
    • Fitness consultations or sessions that have been conducted.

2. Missed Sessions or Appointments – Missed sessions or appointments without prior notice are considered utilized and are non-refundable.

3. Exceptional Cases – If unforeseen circumstances arise, please contact our support team. We will review your case and, if deemed valid, provide an appropriate resolution.

REFUND AND RETURN POLICY –

 

We aim to provide personalized and effective diet and fitness services. Our refund policy ensures fairness while considering the resources invested in delivering customized solutions.

1. Concerns About Service Quality

• • If you believe the service provided does not meet your expectations or the description shared at the time of purchase, please contact our customer support team within 7 days of availing the service.
  • Our team will thoroughly review your concern and determine the appropriate resolution, which may include adjustments or additional support.

2. Refund Policy

• • Refunds, if approved, will be processed within 3-5 business days and credited to the original payment method.
  • Refund requests are subject to review and approval based on the nature of the service provided and the circumstances of the cancellation.

3. Non-Refundable Services

• • Services that have already been delivered or partially utilized are non-refundable. This includes:
    • Customized diet plans that have been shared.
    • Attended fitness sessions or consultations.

4. Services Provided by External Affiliates

• • For services facilitated through third-party affiliates or external professionals, disputes or warranty issues must be addressed directly with the respective provider.

• Contact Us

We appreciate your understanding and cooperation as we work to deliver transformative results and exceptional service. For any queries or assistance, please reach out to our support team:

• • WhatsApp/Call:         +91 80035 39776
  • Email:                        info@edifysl.com

By engaging with Edify Shaping Lives, you agree to the terms outlined in this Cancellation Policy and Refund and Return Policy.